Florida Real Estate License: Education Course Refund and Cancellation Policies (2026)

Before investing in your Florida real estate pre-licensing education, understanding the refund and cancellation policies can save you from unexpected financial surprises. Whether you're comparing schools or need to change plans mid-course, this comprehensive guide covers everything you need to know about the Florida real estate course refund policy landscape for 2026.

FREC Requirements for Education Provider Refund Policies

The Florida Real Estate Commission (FREC) establishes baseline requirements that all approved pre-licensing education providers must follow. These regulations exist to protect students while allowing schools reasonable flexibility in their business operations.

Under Florida Administrative Code, education providers are required to process approved refunds within 30 days of receiving a cancellation request. Schools must also maintain accurate records of all refund transactions for FREC inspection purposes. While FREC sets minimum standards, many reputable schools—including Premier Courses—offer more generous refund terms than legally required.

Key FREC requirements include:

• ☐Written refund policy disclosed before enrollment
• ☐Refunds processed within 30 days of approved requests
• ☐Clear explanation of non-refundable fees
• ☐Documentation requirements for cancellation requests

Standard Industry Refund Timelines and Conditions

Understanding typical refund structures across the industry helps you evaluate whether a school's policy is fair and competitive. Most Florida real estate schools follow similar patterns, though specifics vary considerably.

How to Cancel Your Enrollment Before Starting

Canceling before you begin coursework typically yields the best refund outcome. Here's the process most Florida real estate schools follow:

• 1
  Review Your Enrollment Agreement

  Locate the refund policy section in your enrollment documents. Note any specific deadlines, required forms, or conditions that apply to your situation.

• 2
  Submit a Written Cancellation Request

  Most schools require cancellation requests in writing—email is usually acceptable. Include your full name, enrollment date, course name, and reason for cancellation.

• 3
  Return Any Physical Materials

  If you received textbooks, study guides, or other physical materials, return them in original condition to qualify for a full refund.

• 4
  Obtain Written Confirmation

  Always request written confirmation of your cancellation and expected refund amount. Keep this documentation for your records.

Partial Completion Refund Eligibility

Life happens—job changes, family emergencies, or schedule conflicts can interrupt your real estate education. If you've already started your course, refund eligibility becomes more complex.

Most Florida schools calculate partial refunds based on the percentage of course content you've accessed or completed. For online courses, this is typically tracked automatically through the learning management system. For classroom courses, attendance records determine completion percentage.

"The key to maximizing your refund is understanding exactly how your school measures 'completion'—is it time spent, lessons accessed, or quizzes taken? Ask before you enroll."

Some schools offer alternatives to refunds for students who can't continue, including course extensions, enrollment deferrals, or credit toward future courses. Always ask about these options, as they may provide better value than a partial refund.

Transfer Policies Between Course Formats

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What if you enrolled in an online course but realize you'd prefer classroom instruction—or vice versa? Transfer policies vary significantly between providers.

Before requesting a transfer, consider whether you've passed any completion thresholds that might affect your progress credit. Some schools require you to restart certain modules when switching formats due to different curriculum structures.

What to Do If a Provider Goes Out of Business

While rare, education providers occasionally close their doors unexpectedly. FREC maintains oversight to protect students in these situations.

If your education provider closes:

• ☐Contact FREC immediately to report the closure
• ☐Gather all enrollment documents and payment records
• ☐File a dispute with your credit card company if applicable
• ☐Ask FREC about transferring partial credits to another school
• ☐Check if the Florida Attorney General has opened an investigation

Filing Complaints About Refund Disputes with FREC

When you've followed proper procedures but a school refuses to honor its stated refund policy, FREC provides a formal complaint process.

• 1
  Document Everything

  Compile your enrollment agreement, payment receipts, cancellation request, all correspondence with the school, and notes from phone conversations with dates and names.

• 2
  File a Complaint with DBPR

  Submit your complaint through the Florida Department of Business and Professional Regulation's online portal or by mail. Include all supporting documentation.

• 3
  Await Investigation

  FREC will review your complaint and may contact the school for their response. This process can take several weeks to months depending on complexity.

• 4
  Consider Additional Remedies

  Depending on the outcome, you may also pursue small claims court or credit card chargebacks for additional recourse.

Premier Courses Refund and Satisfaction Guarantee

At Premier Courses, we believe our refund policy should reflect our confidence in our pre-licensing program. We've designed our policy to minimize your risk while you pursue your Florida real estate license.

Here's what sets our refund policy apart:

• ☐7-day money-back guarantee from enrollment date
• ☐No hidden administrative fees deducted from refunds
• ☐Refunds processed within 5-7 business days
• ☐Free course format transfers with no penalty
• ☐Enrollment deferrals available for life emergencies

We process refund requests quickly because we understand that circumstances change. Our student support team is available to help you navigate any enrollment changes you need to make.

Frequently Asked Questions

Can I get a refund if I fail the course final exam?

Most schools, including Premier Courses, allow you to retake final exams without additional charge. Failing an exam typically doesn't qualify for a refund, but you should receive the opportunity to study more and try again. Check your school's specific retake policy before enrolling.

Are exam prep materials included in course refunds?

If exam prep materials were bundled with your course, they're typically included in the refund calculation. However, standalone exam prep purchases may have separate refund policies. Digital materials that have been accessed usually cannot be refunded.

What if I purchased during a sale or used a discount code?

Refunds are typically based on the amount you actually paid, not the original course price. If you used a promotional discount, your refund will reflect that discounted amount. Some limited-time offers may have modified refund terms—always check before purchasing.

Can I transfer my enrollment to another person?

Most Florida real estate schools do not allow enrollment transfers to other individuals due to FREC tracking requirements. Each student must be individually enrolled for proper course completion documentation. If you can't continue, requesting a refund is usually the better option.

How long do I have to use my course access before it expires?

Course access periods vary by provider—typically 6 to 12 months from enrollment. Premier Courses offers generous access windows to accommodate busy schedules. Expired access doesn't usually qualify for refunds, but some schools offer paid extensions.

Does FREC require schools to offer refunds?

FREC requires schools to have a clearly disclosed refund policy, but doesn't mandate specific refund amounts or timelines beyond processing within 30 days. The actual refund terms are set by each individual school within FREC guidelines.

What documentation do I need to request a refund?

At minimum, you'll need your enrollment confirmation and a written refund request. Having your payment receipt, enrollment agreement, and any course completion records will help expedite the process. Keep copies of all correspondence for your records.

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